Honorlock will be opened in Google Chrome as an extension. If there are any issues with loading your exam, please refer to the steps below.
1. Clear your browser's cache/cookies.
2. Click the 3 dots in the top right of Google Chrome.
3. Scroll down and click on settings.
4. Click on Privacy and Security on the left-hand side of the page.
5. Select Delete browsing data.
6. Select All time.
7. Click Delete data.
If step 1 doesn't work, please move on to step 2.
Step 2: Disable all other Chrome Extensions and close all other tabs/browsers.
8. Select the puzzle piece next to the address bar.
9. Click the 3 dots next to your extension.
10. Click Manage extension.
11. Click the button to the off position and repeat for all other extensions except Honorlock.
12. Go on to step 3 if your exam still isnt loading.
13. Click the 3 dots in the top right and go down to the current user profile.
14. Click Open Guest Profile and proceed to your test.
If these steps and restarting your computer don't work, please reach out to Honorlock support @ 1-844-243-2500.
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